This Privacy Policy explains how Toronto Kitchen Renos ("we," "us," "our") collects, uses, and protects personal information you provide to us through this website and during our services. We are committed to handling your information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation.
1. Information we collect
When you contact us through this website, request a free estimate, or engage us for a renovation project, we may collect:
- Your name, email address, phone number, and home or project address.
- Project details you share with us (kitchen photos, measurements, design preferences, budget direction).
- Communications you send to us by email, web form, or phone.
- Anonymous website usage data (page views, browser type, referring source) collected through standard analytics.
2. How we use your information
We use the information you provide to:
- Respond to your enquiries and schedule consultations.
- Provide quotes, contracts, and project documentation.
- Coordinate with property management, condo boards, and municipal building departments on your behalf.
- Send project updates, schedule changes, and material delivery notices.
- Improve our website and services.
- Comply with legal and regulatory obligations.
3. Disclosure to third parties
We do not sell or rent your personal information. We may share your information with:
- Suppliers and trade partners when required to deliver your project (e.g., counter fabricator, appliance suppliers, insurance providers).
- Condo property management or boards when filing renovation applications on your behalf.
- Municipal building departments when filing permit applications.
- Legal authorities if required by law or court order.
4. Cookies and analytics
This website uses cookies and similar technologies to remember your preferences and analyze how visitors use the site. You can disable cookies in your browser settings, although some site features may not function as intended. Analytics data is aggregated and does not identify individual users.
5. Data retention
We retain personal information only as long as necessary for the purposes described in this policy, plus any retention required by law (typically 7 years for project and tax records). Unsuccessful enquiries are retained for up to 24 months unless you ask us to delete them sooner.
6. Security
We use reasonable physical, technical, and administrative safeguards to protect your information against unauthorized access, disclosure, or loss. No internet transmission is fully secure, however, so we cannot guarantee absolute security of information sent to us electronically.
7. Your rights
Under PIPEDA you have the right to:
- Access the personal information we hold about you.
- Request correction of inaccurate information.
- Withdraw consent for our use of your information.
- Request deletion of information we no longer need.
To exercise these rights, contact us at info@torontokitchenrenos.ca.
8. Children's privacy
Our services are intended for adult homeowners. We do not knowingly collect personal information from children under 16.
9. Changes to this policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.
10. Contact us
For privacy-related questions, contact:
Toronto Kitchen Renos
Email: info@torontokitchenrenos.ca
Phone: 647-932-8833
Toronto, Ontario, Canada